What is Right to Information?
Right to Information (RTI) legislation is the Queensland Government's approach to giving the community greater access to information held by the Government. The Queensland Government has made a commitment to provide access to information held by the Government, unless on balance it is contrary to the public interest to provide that information.
We are committed to providing the community with open and transparent access to information about its services, activities and business operations. Access to this information is provided in many of our corporate documents, which are available through our Publication Scheme.
View the Publication Scheme
Our Disclosure Log provides details of non-personal information released under the Right to Information Act 2009 that is considered to be of significant interest to the wider public.
View the Disclosure Log
We may decide to provide access to further information without the need for a formal application under the Right to Information Act 2009 or the Information Privacy Act 2009, particularly to facilitate routine access to non-sensitive information or to your own personal information.
If you can’t find the information you require through our Publication Scheme or Disclosure Log, please contact our RTI Contact Officer (contact details below) to enquire whether the information is accessible through an administrative release process.
There is no application fee for administrative access applications. However, requests for copies of documents may attract a charge. These charges are 25c per page for photocopying documents plus any fee that we incur to retrieve the information.
Application for information
To access other Seqwater information, you will need to make a formal application under the Right to Information Act 2009 or the Information Privacy Act 2009 (if the information is your personal information).
You can submit a Right to Information or Information Privacy application directly to Seqwater using the Right to Information and Information Privacy Access Application form.
Please post the completed form and the application fee (if required – see below) to:
RTI Contact Officer
PO Box 328
Ipswich QLD 4305
If the information you request is not related to your personal information, you must pay an application fee of $46.40. This fee must be paid before your application can be processed. Please complete a cheque or money order made payable to Seqwater and include it with your application.
You may also be charged for processing the application and for making copies of documents. Please refer to fees and charges for more information about the application fee, processing charges and payment options.
Amendment of your personal information
If you wish to amend your personal information held by Seqwater, please submit an application directly to Seqwater using the Information Privacy Personal Information Amendment Application Form.
Please post the completed form to:
Privacy Contact Officer
PO Box 328
Ipswich QLD 4305
There is no fee for an amendment application.
What to do if you are not satisfied
If you are not satisfied with any decision in relation to a Right to Information or Information Privacy application you have made, you may ask for a review. Please refer to Reviews.
Enquiries and feedback
If you have any enquiries or feedback about Seqwater’s RTI practices, including our publication scheme, please contact our RTI Adviser:
PO Box 328, Ipswich QLD 4305
Phone: 0448 407 160
Queensland Government’s Right to Information website
Right to Information Act 2009
Information Privacy Act 2009